The Luxe Beauty Universe Policies

Welcome to The Luxe Beauty Universe! We are committed to offering high-quality, luxury beauty products and excellent service. Please review our policies below to ensure a smooth and enjoyable shopping experience. By purchasing from our website, you agree to these terms and conditions.

1. Shipping Policy

We offer both domestic and international shipping. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout. All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Domestic Shipping: Typically takes 5-7 business days.
International Shipping: Delivery times depend on your location and may take up to 10-15 business days.

Once your order has shipped, you will receive a tracking number via email to monitor your delivery status. Luxe Beauty Universe is not responsible for any customs or duties charges that may apply to international orders.

2. Return & Exchange Policy

Due to the nature of our products, we do not offer refunds or exchanges on any items. All sales are final. We are committed to ensuring the quality of every product that leaves our warehouse, and we recommend reviewing your selections carefully before purchasing.

If you have any questions or concerns about a product before ordering, please contact us at support@luxbeautyuniverse.com, and we will be happy to assist.

3. Order Cancellation Policy

Orders can only be canceled within 24 hours of purchase. After this period, your order will be processed, and we will not be able to cancel or make changes. To request a cancellation within the allowed timeframe, please email us at support@luxbeautyuniverse.com.

4. Product Care Policy

Our wigs and beauty products are designed with high-quality materials to ensure long-lasting use. Please refer to the care instructions provided with your product for the best results. For wigs, we recommend using sulfate-free shampoo and conditioner, and for proper storage, keep them in a cool, dry place when not in use.

5. Payment Policy

We accept all major credit cards, PayPal, and other secure payment methods as listed at checkout. Payments are processed through encrypted payment gateways to ensure the security of your personal and financial information.

6. Privacy Policy

Your privacy is important to us. Any personal information collected on our site, such as email addresses, payment details, and shipping addresses, will be kept confidential and used solely for the purpose of processing orders and improving customer service. We do not share or sell any personal information to third parties. For more details, please see our full Privacy Policy.

7. Brand Ambassador Program

We offer a Brand Ambassador program for influencers and passionate beauty enthusiasts. Ambassadors receive perks such as early product access, commission-based affiliate links, and featured placements on our platforms. To apply, you must have a minimum of 5,000 followers and a strong female audience. For more information, please contact us at ambassador@luxbeautyuniverse.com.

8. Customer Support

If you have any questions or need assistance with your order, please reach out to our customer support team at support@luxbeautyuniverse.com. We are available Monday through Friday and will respond within 24-48 hours.

Thank you for shopping with The Luxe Beauty Universe! We’re dedicated to delivering luxury beauty products and exceptional service.